Open Access Open Access  Restricted Access Subscription or Fee Access

Use of social media and e-Government in disasters: 2016 Louisiana floods case study

Daniel Bosch, MPA

Abstract


The case study analyzes the use of social media as a component of disaster response during and after the Louisiana Floods of August 2016. The study analyzes the survey responses of thirty social media users on a series of questions regarding social networks they regularly used during the flooding events, the extent to which users contacted government agencies via those networks, other uses of social media connected with the disaster, and whether social media served as a primary means of communication during cell carrier service interruptions. The results of this study show that there was a correlation between service disruption and increased use of social media as a means of communication. Additionally, the survey showed that social media networks have been utilized for a wide range of purposes during disasters, including locating family and loved ones, requesting help, disseminating information, and psychosocial interaction. Finally, a majority of respondents did not use social media to contact government agencies, and a number of respondents rated federal government engagement through social media as either dissatisfactory or were neutral on the question.


Keywords


social media, disaster response, natural disaster, mass media, rescue, coordinated response, e-government

Full Text:

PDF

References


Statista.com. Most famous social network sites worldwide as of April 2017, ranked by number of active users (in millions). Statista.com. 2017. Available at https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-ofusers/. Accessed July 1, 2017.

Goodchild MF: Citizens as sensors: The world of volunteered geography. GeoJournal. 2007; 69(4): 211-221.

Granell C, Ostermann FO: Beyond data collection: Objectives and methods of research using VGI and geo-social media for disaster management. Comp Environ Urban Systems. 2016; 59: 231-243.

Neubaum G, Rösner L, Pütten AM, et al.: Psychosocial functions of social media usage in a disaster situation: A multi-methodological approach. Comp Human Behav. 2014; 34: 28-38.

Reardon S: Hurricane Katrina's psychological scars revealed. 2015. Available at Nature.com. Accessed June 15, 2016.

Skylar S: The impact of social media on the legislative process: How the speech or debate clause could be interpreted. Northwest J Law Social Policy. 2015; 10(2): 389-425.

Wukich C, Mergel I: Reusing social media information in government. Gov Inform Quart. 2016; 33(2): 305-312.

Scanlon J, Alldred S, Farrell A, et al.: Coping with the media in disasters: Some predictable problems. Public Admin Rev. 1985; 45: 123.

Graham, Melissa W, Avery, Elizabeth J, Park, Sejin: The role of social media in local government crisis communications, Public Relat Rev. 2015; 41(3): 386-394.

Wireless Emergency Alerts: Real Stories. National Weather Service. 2014. Available at http://www.nws.noaa.gov/com/weatherreadynation/news/130313_wea_stories.html. Accessed November 20, 2016. Accessed November 20, 2016.

Haworth B: Assessing the potential application, and implications of volunteered geographic information in disaster risk reduction (doctoral thesis). Sydney, Australia: University of Sydney, School of Geosciences. 2016.

Houston JB, Hawthorne J, Perreault MF, et al.: Social media and disasters: A functional framework for social media use in disaster planning, response, and research. Disasters. 2014; 39(1): 1-22.

Honan M: Watch the Virginia earthquake spread across Twitter. Gizmodo. 25 August. 2011. Available at http://gizmodo.com/5834048/watch-the-virginia-earthquake-spread-across-twitter. Accessed June 30, 2014.

Manjoo F, Isaac M: Farhad's and Mike's Week in Tech: The iPhone's Super Mario Moment. The New York Times. 2016.

Schemmer J: I Went To Louisiana To Help Flood Victims. Here's What I Learned. The Huffington Post. 2016.

Verizon: Baton Rouge, make free calls & get free Internet at our store. We're here to help whether you're a customer or not. 2016. Available at https://twitter.com/verizon/status/770724786465042434. Accessed November 20, 2016.

Schleifstein M: Study of Hurricane Katrina's dead show most were old, lived near levee breaches. The Times Picayune. 2009. 18. Hafner J: How a drone, social media saved a man, dog from N.C. flooding. Available at http://www.usatoday.com/story/news/nationnow/2016/10/12/video-drone-leads-rescue-man-and-dog-trappednorth-carolina-flooding/91954052/. Accessed November 18, 2016.

Cooper BB: 10 Surprising Social Media Statistics That Will Make You . . . 2013. Available at https://www.fastcompany.com/3021749/work-smart/10-surprising-social-media-statisticsthat-will-make-you-rethink-your-social-stra. Accessed October 21, 2016.

Duggan M: The Demographics of Social Media Users. 2015. Available at http://www.pewinternet.org/2015/08/19/the-demographics-of-social-media-users/. 2015. Accessed November 19, 2016.

Reams M, Harding A, Subra W, et al.: Response, recovery, and resilience to oil spills and environmental disasters: Exploration and use of novel approaches to enhance community resilience. Adv Sc. 2017; 80(2): 8-15.




DOI: http://dx.doi.org/10.5055/jem.2017.0347

Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 Journal of Emergency Management
This site uses cookies to maintain session information critical to the user's experience and environment on this system. Click "Accept Cookies" to continue.
For more details please visit our privacy statement at: Privacy & GDPR