Announcements

User Alert!

 

Due to a server error late last week, we had to roll back any changes that were made to the JEM Journal system going back to July 13th.

What this means is that if you made any changes to your subscription or user details between July 13, 2019 12:00am EDST and July 19, 2019 8:11am EDST, those changes where lost.  We are working to manually enter subscription orders lost during that time.

If there are any questions, please contact us at 781-899-2702 x108 or email brenda_devito(at)pnpco.com.

We apologize for the inconvenience. The bottom line is that this was a hardware failure in one of the raid disks on this server and our ISPs disaster recovery plan for their servers was to recover from a backup on July 13th instead of rebuild the raid mirror drive and keep running which is industry standard. So, nightly backups that were on the good mirror pair were abandoned before they could be downloaded away from that ISP. Hence we were unable to retrieve a newer backup from which to restore. We have modified our procedures to download that nightly backup within 24 hours.

 
Posted: 2019-07-22 More...
 
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