Open Access Open Access  Restricted Access Subscription or Fee Access

A preliminary model to evaluate disaster management efforts

Manoj Pokkriyarath, MBA, Abhirami Arunachalam, MBA Student, Ram Bishu, PhD


Disasters are diversified in all aspects: they range from storms and tornadoes to earthquakes, tsunamis and cyclones etc. They affect a range of countries. Most disasters are caused by geographical factors. The overall response depends on the wealth of a country. For example, Japan is better prepared than Nepal or Haiti. Disaster responses are multidimensional and are assumed to be effective. From a service quality perspective, groups of responders provide services to victims. Effectiveness and efficiency of victim services are perhaps two outcome measures. Unfortunately, published studies on evaluation of disaster responses are sparse to nonexistent. The intent of this study is to develop a preliminary method for assessing the perceived effectiveness and efficiency (service quality) from the perspectives of both the responders and the victims. A method (preliminary) is proposed in which all anticipated attributes and outcomes are measured. Regression is the proposed modeling tool. It is hoped that the proposed preliminary method will facilitate the preparedness of the response teams and give rise to a permanent method.


disaster management, first responder, victims, service quality

Full Text:



Quarantelli EL (ed.): What Is a Disaster?: Perspectives on the Question. New York: Routledge, 1998.

Perry RW, Quarantelli EL: What is a disaster? New answers to old questions. Bloomington, IN: Xlibris Corporation, 2005.

Kreps GA: Description, taxonomy, and explanation in disaster research. Int J Mass Emerg Disasters. 1989; 7(3): 277-280.

Etkin D: Disaster Theory: An Interdisciplinary Approach to Concepts and Cases. Amsterdam, The Netherlands: Elsevier, 2014: 8.

Quarantelli EL: Catastrophes Are Different from Disasters: Some Implications for Crisis Planning and Managing Drawn from Katrina. Newark, DE: Disaster Research Centre, University at Delaware, 2000.

Bajpal A: Disaster management: New approach. Pratiyogita Darpan. 2008; 19: 1186-1188.

HFA Decade: The economic and human impact of disasters in the last 10 years. Available at Accessed May 22, 2019.

Beck U: World Risk Society. Cambridge, UK: Polity Press, 1999: 75-76. (See also Boyne R: Cosmopolis and risk: A conversation with Ulrich Beck. Theory Culture Soc. 2001; 18(4): 47-63.)

Islam R, Kamaruddin R, Ahmad SA, et al.: A review on mechanism of flood disaster management in Asia. Int Rev Manag Market. 2016; 6(1): 29-52.

Donahue AK, Tuohy RV: Lessons we don’t learn: A study of the lessons of disasters, why we repeat them, and how we can learn them. Homel Secur Aff. 2006; 2: Article 4.

Manoj P, Bishu RR: A model to assess quality of disaster relief efforts. Paper presented at: Proceedings of the 2016 International Conference on Industrial Engineering and Operations Management, March 8-10, 2016; Kuala Lumpur, Malaysia.

Thomas A, Ramalingam DV: Recipient Perceptions of Aid Effectiveness: Rescue, Relief and Rehabilitation in Tsunami Affected Indonesia, India and Sri Lanka. San Francisco, CA: Fritz Institute, 2005.

Mileti D, Drabek T, Haas JE: Human Systems in Extreme Environments. Boulder, CO: Institute of Behavioral Science, University at Colorado, 1975.

Drabek T: Human System Responses to Disaster: An Inventory of Sociological Findings. New York, NY: Springer Verlag, 1986.

Quarantelli EL, Stallings RA: Emergent citizen groups and emergency management. Public Adm Rev. 1985; 45: 84. (Special Issue: Emergency Management: A Challenge for Public Administration).

Drabek TE, McEntire DA: Emergent phenomena and the sociology of disaster: Lessons, trends and opportunities from the research literature. Disaster Prev Manag. 2003; 12(2): 97-112.

Quarantelli EL: Emergent behaviors and groups in the crisis time of disasters. In Kwan K (ed.): Individuality and Social Control: Essays in Honor of Tamotsu Shibutani. Greenwich, CT: JAI Press, 1996: 57.

Bolin R, Borton P: Race. Religion and ethnicity in disaster recovery. Monograph Series No. 42. Boulder, CO: Institute of Behavior Science, University of Colorado, 1986.

Armstrong E, Rosen H: Effective Emergency Response: The Salt Lake Valley Floods of 1983 1984 and 1985. Chicago, IL: Public Works Historical Society, 1986.

Darcy J, Hofmann C-A: According to Need? Needs Assessment and Decision-Making in the Humanitarian Sector. London: Overseas Development Institute, 2003: 6. HPG Report nr.15.

Poole L, Primrose J: Southern Sudan: Funding according to need. Wells: Global Humanitarian Assistance. 2010: 14. Available at Accessed May 22, 2019.

Guha-Sapir D, Below R: The quality and accuracy of disaster data. A comparative analyses of three global data sets. Disaster Management Facility. Working Paper. Brussels: World Bank, 2002. Available at Accessed May 22, 2019.

Disasters Emergency Committee: Unprecedented level of response to the DEC tsunami earthquake appeal. 2005. Available at Accessed May 22, 2019.

Levine CJ, Bruno-van Vijfeijken T, Jayawickrama S: Measuring international NGO agency-level results. InterAction. 2016: 1-48.

Kirschenbaum A: Generic sources of disaster communities: A social network approach. Int J Sociol Social Policy. 2004; 24(10/11): 94-129.

Thomas A, Fritz L: Disaster Relief, Inc. Harvard Business Review. Available at Accessed May 22, 2019.



  • There are currently no refbacks.

Copyright (c) 2020 Journal of Emergency Management